Privacy policy

1. INTRODUCTION

Division Market ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.divisionmarketsd.com or make purchases from our store.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.

We are located at:
5402 Division St.
San Diego, CA 92114

2. INFORMATION WE COLLECT

We collect several types of information to provide and improve our services to you.

Personal Information You Provide to Us:
When you visit our site, create an account, or make a purchase, we may collect:

  • Contact Information: Name, email address, phone number, and shipping address

  • Payment Information: Credit card details, billing address, and payment method (processed securely through Shopify Payments)

  • Account Information: Username, password, and order history

  • Age Verification Information: Date of birth and confirmation of legal drinking age (21+)

  • Communications: Any information you provide when contacting customer support

Information Collected Automatically:
When you visit our website, we may automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers

  • Usage Data: Pages viewed, time spent on site, click patterns, and referring website addresses

  • Cookies and Similar Technologies: As described in Section 5 below

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

  • Processing Transactions: To fulfill orders, process payments, and arrange for shipping

  • Age Verification: To verify that you are 21 years or older as required by law for alcohol purchases

  • Customer Service: To respond to your inquiries and resolve issues

  • Order Updates: To communicate about your order status, shipping confirmations, and delivery updates

  • Marketing: With your consent, to send promotional emails about new products, special offers, or events (you may opt out at any time)

  • Improving Our Website: To analyze trends and enhance user experience

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. SHARING YOUR INFORMATION

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

Service Providers:
We share information with trusted third parties who help us operate our business, including:

  • Shopify: Our e-commerce platform that processes payments and hosts our website

  • Shipping Carriers: UPS, FedEx, and other carriers to deliver your orders

  • Payment Processors: To securely process credit card transactions

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or law enforcement).

Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality (e.g., keeping items in your cart)

  • Performance Cookies: Help us understand how visitors interact with our site

  • Functional Cookies: Remember your preferences and settings

  • Marketing Cookies: Track your browsing habits to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Shopify, our platform provider, also uses cookies. You can learn more about how Shopify uses cookies in the Shopify Cookie Policy.

6. DATA SECURITY

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or disclosure.

Specific measures include:

  • SSL encryption for all data transmitted between your browser and our website

  • Secure payment processing through Shopify Payments (PCI DSS compliant)

  • Restricted access to personal information to employees who need it to perform their jobs

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

  • Order Information: Retained for tax and record-keeping purposes as required by California and federal law

  • Account Information: Retained as long as your account remains active

  • Age Verification Records: Retained to demonstrate compliance with alcohol sales regulations

8. YOUR RIGHTS AND CHOICES

California Privacy Rights:
As a California-based business, we comply with the California Consumer Privacy Act (CCPA). California residents have the right to:

  • Know: Request disclosure of the categories and specific pieces of personal information we have collected about you

  • Delete: Request deletion of personal information we have collected, subject to certain exceptions

  • Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)

  • Non-Discrimination: Exercise these rights without discrimination

To exercise any of these rights, please contact us using the information in Section 13. We will verify your identity before processing your request.

Marketing Communications:
You may opt out of receiving promotional emails from us by:

  • Clicking the "unsubscribe" link in any marketing email

  • Contacting us directly at info@divisionmarketsd.com

Please note that even if you opt out of marketing emails, you will still receive transactional emails related to your orders.

9. AGE RESTRICTIONS AND CHILDREN'S PRIVACY

Our website and products are intended for adults 21 years of age and older. We do not knowingly collect personal information from individuals under 21.

If we become aware that we have inadvertently collected information from a person under 21, we will take steps to delete that information promptly. If you believe we might have information from or about a person under 21, please contact us immediately.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. INTERNATIONAL VISITORS

Our website is hosted in the United States and is intended for visitors located in the United States, specifically California. If you access our site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Division Market
5402 Division St.
San Diego, CA 92114
Email: contact@divisionmarketsd.com

ADDENDUM: SHOPIFY AND PAYMENT PROCESSING

Since our website is powered by Shopify, we want to provide additional transparency about how your payment information is handled:

  • Shopify Payments: All payment processing is handled securely by Shopify Payments. Your full credit card details are not stored on our servers.

  • PCI Compliance: Shopify Payments is certified as a PCI DSS Level 1 compliant service provider, the highest level of payment security.

  • Data Storage: Your information is stored on Shopify's secure servers. You can review Shopify's privacy policy at https://www.shopify.com/legal/privacy.