Refund policy

RETURN AND REFUND POLICY

Last Updated: March 16, 2026

Division Market
5402 Division St.
San Diego, CA 92114
contact@divisionmarketsd.com

QUICK SUMMARY

  • All sales are final with two exceptions: damaged during shipping or spoiled goods

  • Damaged items: Contact us within 48 hours of delivery with photos

  • Spoiled alcohol: Contact us within 7 days of delivery with photos

  • Age verification: Valid ID required upon delivery; no exceptions

  • Non-returnable items: Toiletries, snacks, candy, and opened non-alcohol products

1. OUR GENERAL POLICY

At Division Market, we take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, we understand that sometimes things happen during transit or, in rare cases, a product may be flawed.

Please read this policy carefully before placing your order. By completing a purchase on our website, you acknowledge and agree to the terms outlined in this Return and Refund Policy.

2. ALL SALES ARE FINAL

With the specific exceptions listed below, all sales on www.divisionmarketsd.com are final.

We do not offer refunds or exchanges for:

  • Change of mind or buyer's remorse

  • Incorrectly placed orders

  • Preference of taste (e.g., "I didn't like the flavor")

  • Failure to pick up a package from the carrier

  • Failure to provide valid ID upon delivery

  • Delivery delays caused by the shipping carrier or weather

We encourage you to read product descriptions carefully and reach out to us with any questions before placing your order.

3. DAMAGED DURING SHIPPING

If your order arrives damaged, we want to make it right.

Eligibility:

  • Items that are broken, leaking, or visibly damaged upon arrival

  • Packaging that is severely compromised, indicating damage to the contents

Time Frame:
You must notify us within 48 hours of delivery to be eligible for a refund or replacement.

How to Report Damage:
To file a claim for damaged goods, please email us at [Insert Email Address] with:

  • Your order number

  • Photos of the damaged product(s) showing the issue clearly

  • Photos of the outer packaging showing any visible damage

  • A brief description of the damage

Resolution:
Once we review your submission, we will issue:

  • A full refund to your original payment method, OR

  • A replacement shipment (subject to product availability)

We may request that you return the damaged item to us. If so, we will provide a prepaid shipping label.

4. SPOILED OR FLAWED PRODUCTS

Craft beer and bottle-conditioned ales are living products, and occasionally a batch may not perform as expected. If you receive a spoiled product, we will make it right.

What qualifies as spoiled:

  • "Corked" or oxidized wine or barrel-aged beers (wet cardboard, sherry-like flavors)

  • "Skunked" or light-struck beer

  • Flat or over-carbonated beer (when not intentional to the style)

  • Visible sediment or contamination (when not typical for the style)

What does NOT qualify as spoiled:

  • Natural sediment in bottle-conditioned beers (this is expected)

  • Haze in hazy IPAs (this is intentional)

  • Personal taste preferences (too bitter, too sweet, not what I expected)

Time Frame:
You must notify us within 7 days of delivery to be eligible for a refund or replacement.

How to Report Spoiled Products:
Please email us at support@divisionmarketsd.com with:

  • Your order number

  • Photos of the product(s) showing the bottle/can and any visible issues

  • A description of the flaw (e.g., "tastes like wet cardboard," "no carbonation")

Resolution:
After review, we will issue:

  • A refund to your original payment method, OR

  • A replacement (subject to product availability)

Please note that we may ask you to return the remaining product to us for quality analysis. If so, we will provide a prepaid shipping label.

5. NON-RETURNABLE ITEMS

Due to health, safety, and hygiene regulations, the following items cannot be returned or refunded:

  • Toiletries: Soaps, lotions, personal care products

  • Snacks and Candy: Opened or unopened food items

  • Sodas, Teas, and Water: Opened or unopened beverages

  • Hoodies and T-Shirts: For hygiene reasons, we do not accept returns of apparel unless the item arrived damaged

If a non-returnable item arrives damaged, please contact us within 48 hours with photos, and we will address the issue on a case-by-case basis.

6. AGE VERIFICATION AND DELIVERY REFUSAL

Because we sell alcohol, all deliveries containing beer or other alcoholic beverages require an adult signature.

By placing an order with alcohol, you agree that:

  • You are 21 years of age or older

  • The person receiving the delivery will be 21 years or older

  • A valid government-issued ID will be presented upon delivery

If delivery is refused because:

  • No one 21+ was present to sign

  • The recipient could not provide valid ID

  • The recipient appeared intoxicated

Then: The order will be returned to us or the carrier. You will be responsible for any return shipping fees, and no refund will be issued for the original shipping cost or the product. This includes situations where the carrier attempts delivery multiple times and fails.

7. INCORRECT ADDRESS OR UNDELIVERABLE PACKAGES

It is your responsibility to provide accurate and complete shipping information at checkout.

If a package is returned to us due to:

  • An incorrect or incomplete address provided by you

  • Multiple failed delivery attempts by the carrier

Then: We will contact you to arrange reshipment. You will be responsible for the cost of reshipping. No refund will be issued for the original shipping cost.

If you notice an error in your shipping address immediately after placing an order, please contact us right away. We will do our best to correct it before the order ships, but we cannot guarantee changes once the order is processed.

8. LOST OR STOLEN PACKAGES

Once a package is marked as "Delivered" by the shipping carrier, the risk of loss passes to you.

Division Market is not responsible for:

  • Packages marked as delivered but not received

  • Stolen packages

  • Packages delivered to the wrong address due to information provided by you

If your package shows as delivered but you have not received it, please:

  1. Check with neighbors or building management

  2. Contact the carrier directly (UPS or FedEx) to file a claim

  3. Contact us, and we will do our best to assist you in locating the package

We recommend shipping to a secure location where someone can receive the delivery, especially for alcohol orders that require a signature.

9. HOW REFUNDS ARE PROCESSED

Approved refunds will be processed to the original payment method used at checkout.

  • Credit Card Payments: Refunds typically appear within 5-10 business days, depending on your financial institution

  • Apple Pay / Samsung Pay: Refunds go back to the original card linked to your digital wallet

  • Shopify Payments: Refunds are processed through Shopify and may take 5-10 business days

You will receive an email confirmation when your refund has been issued.

10. EXCHANGES

We do not offer direct exchanges at this time.

If you receive a damaged or spoiled product, we will issue a refund or a replacement. If you wish to exchange an item for a different product, please place a new order for the desired item and follow the damaged goods process for the original item if applicable.

11. CONTACT US

If you have any questions about this Return and Refund Policy, or if you need assistance with a damaged or spoiled order, please contact us:

Email: contact@divisionmarketsd.com
Store Address: 5402 Division St., San Diego, CA 92114

Please include your order number in all correspondence for faster service.

12. POLICY UPDATES

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes indicates your acceptance of the updated policy.